Information and Systems for Competitive Advantage Research Paper

Information and Systems for Competitive Advantage - Research Paper Example The researcher states that for many organizations, such Web sites are helpful to customers because they are able to acquire resources, as opposed to determining requirements for resources. On the other hand, customers make use of the sites for determination of requirements, as opposed to using them for acquisition purposes. At the same time, the Web helps firms to be in a position to compete in the manner expected. CLRC is advantageous due to the fact that it is able to provide guidance that assists in the search for SIS opportunities by focusing on the needs of customers. Products that are provided by an organization to its customers appear as supporting resources from the point of view of the customers. This is due to the fact that a customer must go through a kind of resource lifecycle to acquire them, and this requires a significant amount of effort and time to manage. The ability of a supplier in assisting a customer to manage this lifecycle enables them to differentiate themsel ves from the competition, thus creating a competitive edge. The differentiation method applied may be in form of enhanced customer service, the introduction of direct cost savings or investing in ICT. The relationship between ICT and the CRLC framework is crucial especially in today’s technologically advanced world due to the fact that enhancement of customer service/ experience is largely dependent on the advancement. Various studies have been carried out to determine the prevalence of ICT in the wine industry; different forms of ICT used in the industry, how they are applied and incorporated in the various operations, what they are used for, their importance in enabling production, as well as the factors that could influence their use.